In computer technology, remote access allows logging into a system as an authorized user without being physically present at its keyboard.
If you have any doubt or questions about the remote session, please feel free to call us on 1 800 680 0529 or write to us at support@Accu247.com
Whose software does SNTPC use for remote computer connection?
SNTPC uses Logmein Rescue software for remote access.
Once the remote connection software is installed on a computer, can SNTPC connect to the computer without your knowledge?
No. Only when you enter the 6-digit code and check Allow Access can a connection be made with SNTPC agents. Hence there is no way for us to initiate connection with your computer without your knowledge and active participation.
Is the 6-digit code for my specific account?
No. This code is dynamically generated for every new remote session. In the event that you want to reconnect with our agents, you will have to call us and get a new 6 digit code to initiate another connection.
Can the agents, once remotely connected, access all of the files and data on my computer?
Once the remote connection is made it is as-if the agent is at your desktop navigating your computer. Hence we advice you to close all personal files and folders and if you are not sure keep a watch on agent activity.
What if I am not sure about this process and want to disconnect the remote session that has been started?
No problem. Simply tell the agent to terminate the session or
Close the remote connection window that is opened and the connection will be disconnected (Applicable for Logmein)
The remote access software that is installed on my computer does it always run in the background?
No. The only way the software will run is if you choose to run the exe downloaded. Logmein and Lester both are reputed US based companies.
If you have any query you should visit their websites at
www.logmein.com or
www.lesterinc.com.
You can also call us on 1 800 680 0529 or
email us on
support@Accu247.com.